Votes
0
Product:
iClone 7
Version:
7.41
Status:
Closed
Issue 5699
IClone 7.41 won't start
Ok really tried with updating with patch/full and program won't start. Attached are two documents. IClone WER Crash dump document and screen capture.

Please help figure this out and correct.

Thanks,
OS: Windows 10
Attachment:
  • IClone7_4_Error.jpg
  •  3
  •  3164
Bug
Submitted bydancnbird
1
COMMENTS (3)
dancnbird
It worked.  Make sure you clean not just the registry but also check for executables and remove the executable after all support steps have been completed.
dancnbird
From Support: Uninstall iClone.
Check this directory for any iClone leftovers:
C:\Program Files\Reallusion
Delete the iClone 7 folder.

Find this directory: C:\Users\your name\AppData\Local\Temp
Delete this folder: iClone7Temp if it is there.
Note that AppData is a hidden folder, and you may need to set "Show hidden files and folders" for Windows
Also note that "your name" is your user name on your computer.

Download and unzip the attached ZIP file. In it you will find "CleanReg.EXE"
Double click "CleanReg.EXE" to run it. This will remove iClone entries from your Windows registry. If it says it cannot find the file, that is good. Windows properly removed it.

Just to be sure your system is as clean as can be, download and run Jetclean. It's a registry cleaner.
http://www.bluesprig.com/jetclean.html

Uninstall any iClone plugins you have.

Restart your computer.
Install the current version of iClone and your plugins downloaded from your Reallusion Account.
https://www.reallusion.com/member/#/en/registration

Don't use the Hub for any part of this procedure.
rppoz
Windows 10 Latest Iclone will not load
Have uninstalled and reinstalled - same error

Faulting application name: iClone.exe, version: 7.41.2525.1, time stamp: 0x5c4a9ab7
Faulting module name: iClone.exe, version: 7.41.2525.1, time stamp: 0x5c4a9ab7
Exception code: 0xc0000005
Fault offset: 0x00000000012fe70a
Faulting process id: 0x2a50
Faulting application start time: 0x01d4f0efe3345843
Faulting application path: C:\Program Files\Reallusion\iClone 7\Bin64\iClone.exe
Faulting module path: C:\Program Files\Reallusion\iClone 7\Bin64\iClone.exe
Report Id: 95b35f8f-5097-45e9-a9de-9cb90c7235d0
Faulting package full name: 
Faulting package-relative application ID:
1