Votes
0
Product:
iClone 8
Version:
8.0
Status:
Not Reproducible
Issue 8487
IC8 Crashes When Using AccuLips
1) Select character
2) Click on Animation on the right side panel
3) Create Script
4) Click on AccuLips
5) Open file, select audio clip
6) Paste text into the text field
7) Click Align
8) Adjust the words where needed by dragging to fit audio
9) Click Apply
10) iClone 8 Crashes with error message (see attached screenshot)


Expected Result:

If the words are not adjusted, then when hitting Apply, it works without crashing. However, the expected result would be to adjust the words as needed, and then hit apply. This does not work and IC8 crashes every time.
OS: Windows 11
Attachment:
  • 1.jpg
  •  5
  •  581
Bug
Submitted byDan Miller
1
COMMENTS (5)
kris_CTL 
this is currently happening to me, as well. I set up 3 animations this morning in the same timeline and when I tried to set up the 4th, it crashed with the same error message. It happens every time, even after rebooting, reloading, using an earlier iclone file.
Dan Miller 
I'm not able to duplicate it any longer either. It was crashing and now it's not.
Dan Miller 
No, unable to repeat them. But when it crashes again I will create the dump file. IC7 crashed so often that I almost stopped using the software all together.
Feedback Tracker Admin 
Hi danmiller,

Can you repeat them?

Molly
Reallusion
Dan Miller 
Ok, I will keep this in mind. IC8 crashed today and many times since I've downloaded it. Thanks.
Feedback Tracker Admin 
Hi danmiller,

If it happens again,and you can repeate it,please tell me your steps or capture s screen video.If you can't repeat it,please provide your crash dump file to us.

When iClone crashes,please dont't press OK on crash DLG.
Step 1: Open the Task Manager
Step 2: Click the "Processes" tab
Step 3: Right-click on the "iClone 7 AP"
Step 4: Click the "Create dump file"

Molly
Reallusion
Dan Miller 
Here is the updated link for the audio files:

https://www.dropbox.com/sh/f20mqxct2yfcq0z/AAAiFFIztW-XgUkhk5LCmYk9a?dl=0
Feedback Tracker Admin 
Hi danmiller,

I have got it.Thanks.but I can't repeat it.Can you capture a screen video, put it on the YouTube, and add the link in your next comment?

Molly
Reallusion
Dan Miller 
Hi Molly,

It did eventually work. Here is a link to the audio files:

https://www.dropbox.com/scl/fo/c6o7asu38xr0383ptumz8/h?dl=0&rlkey=2rsfa944rx9h2hnsdalyyecpn

Thanks,
Dan
Feedback Tracker Admin 
Hi danmiller,

Can you provide your audio file to us?If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 
You can use Private Comment if you want to keep it private.Your help is highly appreciated.

Molly
Reallusion
1