Hi digirob, If you are having trouble on connecting Motion LIVE to Live Face app. It’s usually related to your network or firewall settings. I have helped you submit this issue to our online support system. The support team already contact you with email, and they will help you on resolving this issue. You can also check the “Support Ticket” section on your account page as per following link: https://kb.reallusion.com/General/50108/How-to-engage-Support-Team Irving Reallusion
You say: "I can't get faceware live to connect to the Live Face app on my iPhone." Can you clarify? "FaceWare" is a different facial Mocap solution using a webcam and is not related to Live Face.