Votes
0
Product:
iClone 8
Version:
8.65
Status:
Released in 8.72
Issue 12453
HD Face Control will not install to iClone
I am downloading the HD Face Control from the hub and installing it.
It does not show up in the iClone Plugins.
I have
Character Creator installed.

I tried doing a fresh uninstall then re-install everything but I still dont get the HD Face Control plug in in iClone.
I do see it in Character Creator, but not iClone
OS: Windows 11
Attachment:
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Bug
Submitted byparticle808
1
COMMENTS (2)
Feedback Tracker Admin 
Hi particle808,

Thank you for your patience.

After further investigation, we have identified a known issue that might be causing this. Have you recently performed a "Reset Layout" action in iClone?

If so, resetting the layout can sometimes cause the plugins menu or specific plugin panels (like HD Face Control) to disappear from the UI.

Please be assured that we have fixed this bug, and it will be resolved in the next software update.

In the meantime, you should still be able to access the plugin manually. Please go to the top menu bar, click on Plugins, and see if you can launch HD Face Control from there.

Let us know if this works or if you are still unable to find it in the Plugins menu.

Best regards,
Kayla
Reallusion
Feedback Tracker Admin 
Hi particle808,

Thank you for your reply.

Regarding the issue where the plugin is still missing, we suggest performing a "Clean Reinstall" which involves manually removing residual files. Sometimes, the standard uninstaller leaves behind configuration files that can prevent the plugin from showing up.

Please try the following steps:

   1. Uninstall iClone 8 via the Reallusion Hub.

   2. Crucial Step: Manually navigate to your installation drive (default is C:\Program Files\Reallusion\) and delete the entire "iClone 8" folder.

   3. Reinstall iClone 8 from the Hub.

   4. Reinstall the HD Face Control plugin.

Deleting the folder manually ensures a completely fresh environment for the plugin to register. Please let us know if this works for you.

Best regards,
Kayla
Reallusion
1