Votes
1
Product:
iClone 8
Version:
8.63
Status:
Not Reproducible
Issue 12351
HD Face Control fails to open
I'm unable to open and use HD Face Control plugin v1.0.
It worked the first time I started it, but afterwards clicking on Plugins - HD Face Control - Open HD Face Control does nothing.

The same issue is happening in Character Creator 5.
OS: Windows 11
  •  1
  •  262
Bug
Submitted byHexer_
1
COMMENTS (1)
Feedback Tracker Admin 
Hi Hexer,
Sorry, but we haven't been able to reproduce the issue on our environment.
Could you please try removing the main program IC and CC, as well as any plugins?
After that, check the folder to see if there are any leftover files.
If there are, delete them manually, and then reinstall everything via Reallusion Hub.
Let us know if this resolves the issue and you’re able to see the HD Face Control panel properly.
If the problem persists after reinstalling, please get back to us.

Thanks!
Tina
1