Votes
0
Product:
Character Creator 3
Version:
3.32
Status:
Closed
Issue 7652
Freeze (not responding) after launch
CC3 freezes when I try to first click anywhere on the app once started, can't use it.

It's probably a .ini or a preference file bug, I'll search on my own but if you have a direct solution I'd love to have it

Thx
OS: Windows 10
  •  4
  •  289
Submitted byetienne.beschet
1
COMMENTS (4)
Feedback Tracker Admin
Hello Etienne,

I want to check if you have upgraded the ap version to CC3.41. Has the multiple monitors problem been resolved?

Sincerely,
Soya
Reallusion Inc.
Feedback Tracker Admin
Hello Etienne,

I am glad to hear about your workaround. Thanks for letting us know how to solve it.

Please help us confirm if the AP can launch normally after removing the SmartGallery and launch again with multiple monitors. If it is normal, please let us know. 

Thank you very much for your assistance.


Sincerely,
Soya
Reallusion Inc.
ebeschet
Hi Soya,

I've managed to make it work by launching on a single-screen setup instead of 4 (I have a similar issue with 3DCoat)

I'm not sure this bug can be easily fixed (probably complex to track), so don't put a high priority on this (I have a workaround, and other users who experiment this issue have it too now)



I wish you a great day !

Thanks for your support =)

Etienne
Feedback Tracker Admin
Hi Etienne,

I have helped you submit this issue to our online support system. The support team will contact you via email and will help you solve this issue.

You can also check the "Support Ticket" section on your account page as per the following link.
https://kb.reallusion.com/General/50108/How-to-engage-Support-Team

Sorry for the inconvenience and hope it can be sorted out soon.


Sincerely,
Soya
Reallusion Inc.
1