Votes
2
Product:
Reallusion Hub
Version:
5.5
Status:
Active
Issue 12292
Fails to update products
Click update button, wait, get fail pop up window.
OS: Windows 11
Attachment:
  • _InstallFail_iClone.png
  • _InstallFail_CharacterCreator.png
  •  1
  •  431
Bug
Submitted bysuit.yourself.too
1
COMMENTS (1)
Kazumachi
I also experienced the same trouble on 2025/11/13. It took a considerable amount of time to research information from forums and the internet.  
I eventually solved it, so I wanted to share the information. Hopefully, this will help resolve it for others.  

There is a setting in Windows 11's security features under ransomware protection that blocks access to controlled folders. I had previously set the Hub app as an allowed app, but due to changes in the installation specifications, it seems that installation had been switched to the setup.exe file in the Temp folder, causing the installation to fail. Turning off the block before updating solved the problem for me.  
I think you can reach the setting screen by typing "ransom" in the Windows settings screen.  

I’m leaving this information here to save others from wasting time.
1