Votes
0
Product:
Character Creator 5
Version:
5.03
Status:
Not Reproducible
Issue 12360
Failing to continue on project,
hi,

Every time when i am opening my saved Project, and when i am clicking on FACE key editor, software stuck, and close.
its happening with this project all the time.
1st time happening with me.

what could be the solution\????
OS: Windows 11
Attachment:
  •  1
  •  117
Bug
Submitted byramir381
1
COMMENTS (1)
Feedback Tracker Admin 
Hi,ramir381

Thank you for reporting this issue. I am sorry for the inconvenience this has caused.

To help us troubleshoot and resolve this problem, could you please try the following steps:

1. Update to the Latest Version Please check if you are using the latest version of Character Creator. We recommend updating to v5.05, as this version includes several stability fixes that might resolve the crash.

2. Provide the Project File for Testing If the issue persists after updating to v5.05, we would like to investigate your specific project file to find the root cause.

Please upload the problematic project file to a cloud service (e.g., Google Drive, Dropbox, or WeTransfer).

Share the download link with us in your reply.

Important Note on Privacy: If you do not want other users to access your file, please make sure to set your reply as a "Private Comment". This ensures that only our support team can see your message and link.

Kayla
Reallusion
Feedback Tracker Admin 
Hi ramir381,

Following up on the crash issue you reported when using the Face Key Editor.

Since this is a critical issue, we want to ensure it has been resolved. Did updating to Character Creator v5.05 fix the crash?

If the software still freezes or closes, please provide the problematic project file as requested. We need to test your specific project to identify why the Face Key Editor is triggering the crash.

Please keep us posted.

Best regards,
Kayla
Reallusion
1