Failed to start application - Feedback Tracker

Votes
0

Product:
Character Creator 3

Version:
3.32

Status:
Closed

Issue 7359

Failed to start application

0. Install the Character Creator 3 via Reallusion Hub
1. Launch the program
2. Error (Translate from russian, original in screenshot): The Instruction at 0x00007FFEFE513C90 referenced memory at 0x0000000000000000. The memory could not be read

OS Windows 10

OS: Windows 10

Attachment:

error.png

9
3136

Bug General

Submitted byalex.kol.ur 2020/10/20 15:13:48

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COMMENTS (9)

feacevedomo 2021/04/18 23:44:42

I have the exact same problem, how do you solve it?

kevkev117 2020/11/13 22:01:05

i had the same issue, i fixed it by completely uninstalling everything, then the reallusion hub, then reinstalling cc3 from the website, then reallusion hub, and then cc3 pipeline.
also updated my nvidia drivers on geforce experience and restarted my computer. try all those and it could work

alex.kol.ur 2020/11/07 21:15:30

The dump file is not created. I posted a video with the demonstration earlier. Re-attach the link to the video on YouTube, which shows what I'm doing: https://youtu.be/et8PuBW8jMA

Feedback Tracker Admin 2020/11/20 02:22:28

Hi alex.kol.ur,

Cause we can't reproduce this issue, as kevkev117 said, could you uninstall all RL AP then reinstall again to see if the issue exist?
Thanks for your help!

Calvin
Reallusion.

Feedback Tracker Admin 2020/11/04 07:56:29

Hi alex.kol.ur,

Please find this route to see if the crash dump be created in here.
C:\Users\%username%\AppData\Roaming\iClone\CrashDump
Thanks for your help!

Calvin
Reallusion.

alex.kol.ur 2020/10/27 06:14:46

Character Creator folder does not exists too in directory: C:\Users\%USERNAME%\AppData\Roaming\

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