Failed to Open Project - Big Issue

Votes
0

Product:
iClone 8

Version:
8.02

Status:
Released in 8.1

Issue 8820

Failed to Open Project - Big Issue

I have had this issue now with 2 project files using iClone 8.

After doing hours/days of work for the last 5 days. I have lost a lot of work with no way of opening my files to get them back.

After saving and clicking 'Exit' on iClone 8, when I re-open the program next time, it will not open my project file(s).

I have lost a lot of work on an urgent project which I am worried now will not be able to complete on time due to this error. As I have to redo everything I did with a fear I will lose more work.

The error message is attached and the system info.

OS: Windows 10

Attachment:

Reallusion-iClone8-Error.jpg

3
1139

Bug

Submitted byAidemIndi 2022/08/21 01:35:49

COMMENTS (3)

Feedback Tracker Admin 2022/09/29 08:50:16

Private Comment

AidemIndi 2022/08/29 13:37:24

Hi Molly,

The problem is related to accessories. If you add accessories to a CC3/CC4 character and import it into iClone 8.

The accessories then cause the file not to load.

Mike is support is dealing with this ticket of mine. He said it will be a patch that will be sent out to fix this.

Feedback Tracker Admin 2022/08/30 01:41:00

Hi AidemInd,

Thank you for telling me.

Molly
Reallusion

Feedback Tracker Admin 2022/08/29 02:12:05

Hi AidemInd,

Thank you for your feedback.Please provide your project file to help us identify the problem.You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.Your help is highly appreciated.

Molly
Reallusion