Exporting a character from CC4 as FBX and then reimporting into CC4 causes iClone eye-tracking to break

Votes
0

Product:
Character Creator 4

Version:
4.4

Status:
Released in 4.41

Issue 11151

Exporting a character from CC4 as FBX and then reimporting into CC4 causes iClone eye-tracking to break

CC version 4.4.2509.1
iClone version 8.4.2505.1

(Note: This problem was not present in earlier versions of CC/iClone)

To reproduce:

Export a character from CC to FBX via the file menu (use blender preset, mesh only).
Immediately re-import the FBX back into CC as "CC Avatar".
Save character to the Asset Browser.

Bring character into iClone via Asset Browser.
Set character's "Look at" to a target like a sphere or something.
Character's eye-tracking does not work. Head may or may not track object but eyes do not follow target object.

OS: Windows 10

Bug

Submitted bybarca-8 2024/02/08 14:58:32

COMMENTS (2)

barca-8 2024/04/04 13:15:16

Any updates on this? It's a rather serious bug - eye-tracking is broken - and it's very easy to reproduce.
Thank you.

Feedback Tracker Admin 2024/04/16 06:04:25

Hi barca-8,

It will be fixed in next version soon.

Molly
Reallusion

barca-8 2024/02/25 15:35:23

Any updates on this? Straightforward to reproduce and it's an absolute show-stopper for anyone that uses Blender in their CC/iClone pipeline.