Export FBX and crash - Feedback Tracker

Votes
0

Product:
Character Creator 3

Version:
3.32

Status:
Not Reproducible

Issue 7462

Export FBX and crash

Hi there,

I'm a new user of CC3. When I export my character even the default project via FBX (Clothed Character), the application will crash straight away. It firstly pops up a black screen (I believe it was the FBX export setting panel) and then once I clicked on the black panel the application closed.

It is quite disappointing for me to use as a new user.

Tamar

OS: Windows 10

Attachment:

crash.JPG

2
1396

Bug Pipeline (Export/Import)

Submitted bytamarwong957 2020/11/30 08:48:34

COMMENTS (2)

Feedback Tracker Admin 2020/12/14 03:01:41

Hi tamarwong957,

Thanks for your feedback!
That black screen should be Export FBX dialog.
Have you use any VM environment?
If not, please update your graphic card driver like Lian said.
Thanks for your help!

Calvin
Reallusion.

lianchiu 2020/12/02 04:08:16

please try to update your GUP Drive to see if it help

Attachment:

Screenshot 2020-12-02 120512.png