Votes
1
Product:
ActorCore
Version:
1.0
Status:
Assigned
Issue 9556
Error occurred while uploading character to ActorCore
I'm getting this when trying to upload to ActorCore after rigging in AccuRig.
OS: Windows 11
Attachment:
  • Screenshot 2023-05-24 150940.jpg
  •  4
  •  576
Submitted bytleedz
1
COMMENTS (4)
k.kamran1433
I'm having an issue uploading the character to Actorcore I get this error that "To stay within the limit of personal actor count (max3) remove an uploaded character and try again" I have deleted all of my previous uploaded characters but still the same error
Attachment:
  • SS.png
Feedback Tracker Admin
Hi tleedz,

Please check that your system clock is set to the current date and time before you try again.

Set the system clock manually:
1. Go to Start > Windows Settings.
2. Select Time & Language.
3. Select the Date & Time tab.
4. Set the Time automatic: On.
5. Set the Time zone automatic: On.

Allen
Reallusion
richarme
What was the solution? I can't upload any characters to ActorCore, i get the same pop up error as you did
Feedback Tracker Admin
Thank you for your feedback.

Please provide your "FBX" file to help us identify the problem.

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and add the link in your next comment. you can use private comment if you want to keep it private.

Please capture a screen video about this issue, put it on the YouTube, and add the link in your next comment.

Allen
Reallusion
1