Hi iliakutaev, I can import your character to iClone,can you provide your crash dump file to help us identify the problem?The method of creating dump is in below comment.Thanks. Molly Reallusion
Good day again. The program crashed five times on importing one character. I don’t know if it’s a lot or a little for you. I sent the character. The project is empty, and it is not saved (before importing the character, there is nothing to save, because it is empty, and after importing it crashes (it crashed, because I just checked it - ok). I suspect that he does not like the path to the file * .iAvatar, which the Everything program copies. Everything copies a file with the "file: ///" prefix every 20-30 attempts. The dxdiag file is attached. Anyway, nothing else from me, because the error is gone. See you soon.
Hi iliakutaev, When you export character from CC3 to iClone7, will it crash every time? If so, please provide your character for us to check. If not, there are 3 things I need your help with: 1. Once crash, try to find the dump file under Step1: When the AP crashes, please do not close the crash dialog Step2: Open the Task Manager Step3: Click the "Processes" tab Step4: Right-click on the "iClone 7 AP" Step5: Click the "Create dump file" You will get the crash dump, please send it to us. 2. If possible, please give us your project. Please put it (.dmp, .iProject) on cloud and give me the link so we can repeat the crash issue. 3. Please provide the dxdiag file for us. Step1: Select the "Start" menu, click "run". Step2: Input "dxdiag" & click "ok". Step3: It will check your system for a while, after finish, click "save all information". Step4: Save "DxDiag.txt" and send it to us. Thank you very much for your assistance. Soya Reallusion