Error Message "Failed to request user authentication, please contact technical support. "

Votes
0

Product:
Character Creator 3

Version:
3.2

Status:
Closed

Issue 6555

Error Message "Failed to request user authentication, please contact technical support. "

I just bought it today and the second i open it gives me this message "Failed to request user authentication, please contact technical support. "

I tried reinstalling it, i tried to run as admin, i tried to download as admin, i reset my computer. My licenses are even registered in reallusion

Intel core - 17 -9750H 2.60 GHZ

16 GB Ram nvidia rtx 2070 8 GB

OS: Windows 10

Bug Pipeline Extension

Submitted byizuisima 2019/12/20 14:53:20

COMMENTS (2)

izuisima 2019/12/23 11:16:17

fixed the problem, i downloaded the hub and it was an update i needed to download first

Feedback Tracker Admin 2019/12/23 10:59:28

Sorry to hear you are experiencing this issue.
We have helped you submit your issue to our online support system . The support team will contact you via email within 48 hours. You can also check the “Support Ticket” section on your account page as per following link.
https://kb.reallusion.com/General/50108/How-to-engage-Support-Team
Thanks for your support!