Votes
0
Product:
Character Creator 3
Version:
3.2
Status:
Closed
Issue 6555
Error Message "Failed to request user authentication, please contact technical support. "
I just bought it today and the second i open it gives me this message "Failed to request user authentication, please contact technical support. "

I tried reinstalling it, i tried to run as admin, i tried to download as admin, i reset my computer. My licenses are even registered in reallusion

Intel core - 17 -9750H 2.60 GHZ

16 GB Ram nvidia rtx 2070 8 GB
OS: Windows 10
  •  2
  •  604
Submitted byizuisima
1
COMMENTS (2)
izuisima
fixed the problem, i downloaded the hub and it was an update i needed to download first
Feedback Tracker Admin
Sorry to hear you are experiencing this issue.
We have helped you submit your issue to our online support system . The support team will contact you via email within 48 hours. You can also check the “Support Ticket” section on your account page as per following link.
https://kb.reallusion.com/General/50108/How-to-engage-Support-Team
Thanks for your support!
1