Votes
0
Product:
iClone 6
Version:
6.51
Status:
Closed
Issue 621
DRM on purchased Professional outfits content
Purchased the Professional outfits pack and Hottest hair style last week . Since then i have had the watermarks appear on 3 different occasions for no reason what so ever. Again tonight watermarks all over the screen for this content.

Also regarding the Professional outfits package the advertisement is misleading and a number of items in the pictures are not in the content you get.
Marketing for this product is a classic donkey and carrot trick. The outfits them self's are good but the realisation that you have to pay even more for what was advertised in the pictures leaves a bad taste in the mouth.

Seems you have to read small print with every product on the store. Spent quite a bit of money on RL products the past few months. But after this experience i wont spend another dime Not going to pay money to be denied access to products i paid for and i dont see why i should have to waste my time with this frustrating nonsense .
OS: Windows 10
  •  7
  •  5545
Submitted byrogyru
1 2
COMMENTS (7)
Feedback Tracker Admin 
Hi rogyrue,

For shared contents(e.g. Super VFX 200), user needs to sign in the program and using Downloader 2.17 to install for using the pack in offline.

Whereas for others non-shared contents, the program must be the latest version, which CC1.51 & IC6.51 to resolve the watermark in offline.  Also user needs to verify the 1st time use of the contents, can go Help > Content 1-Click Verification to ensure that all contents have been activated successfully before using them offline.

For further details, please refer to http://kb.reallusion.com/General/50455/How-to-resolve-a-watermark-issue

Most watermark issues can be solved by the above-mentioned methods, if it still happens on your environment, we may need you to provide some personal information to identify the exact problem. In order to protect your privacy, please log into your Reallusion Member account to contact our Customer Service team. You will have a service ticket number to track the service response. They usually reply within 2 working days. 


Reallusion
rogyru 
Seems the problem is when i am not connected to the internet at work are outside etc. I prefer to keep the product but want to understand whyi am getting teh watermarks.

Do i always need to be connected to the internet to use the products i paid for ,i dont recall seeing this information  ?

Thank you
Feedback Tracker Admin 
Hi rogyrue,

If you would like to apply for a refund, you can only submit via Support Form and the Sales Support will act accordingly.

Please take a look at our Return Policy & Check on "3. How to submit a return request?": - http://www.reallusion.com/ReturnPolicy.asp"


Reallusion
rogyru 
Wow some customer service on display here , i get a COPY PASTE reply that does not acknowledge anything i took the time to report .  
Applied for a refund not going to waste my time with this joke of a service .
Feedback Tracker Admin 
Hi rogyrue,

Thanks for your prompt response.

If you have updated iClone to v6.51, there's a way may help you to solve the watermark problem for Super VFX 200 content pack.  Please login your member account, then download the RLD file of Super VFX 200 pack and reinstall it.  

Besides, we may need you provide further details for other two content packs.
1. Did you export iAvatar or iCloth file from Character Creator? 
2. Did you import iAvatar or iCloth file that was previously exported from Character Creator to iClone?
3. If the answers for above questions are "Yes", could you please send the iAvatar or iCloth file to feedbacktrackeradmin@reallusion.com?
4. If the file is too large to send, please upload it to Dropbox, Google Drive or other cloud drives, then authorize us to access your account and download the file.

Your understanding and patience are greatly appreciated.


Reallusion
1 2