Reallusion Online Store Return Policy (April 10, 2023)

This return policy only applies to the orders placed directly with Reallusion through Reallusion online stores. If the product you've purchased came from a local reseller or third party, please follow the Return and Refund Policy of the third party where you purchased the product from. Your right of return for refund does not apply to all orders, including orders for content purchases from Content Store, Marketplace, ActorCore, Reallusion Prime memberships, Direct Access Point (DA Point), shipping and handling charges, and enterprise agreements.

Read before initiating your return

Products not eligible for return

How to submit a return request?