Reallusion Online Store Return Policy
This return policy only applies to the purchases made from Reallusion Online Store. If the copy of the product you’ve purchased is made by the local resellers or distribution channels, please follow the Return Policy of the vendor you purchased from.
To return the product, please completed and signed the copy of Letter of Destruction (LOD) to Reallusion support or firstname.lastname@example.org with the subject line “Return Request” included in the email.
The LOD is a declaration that you have destroyed all downloaded files, serials numbers and that they have not been copied or saved in any other way. Your refund request may take up to 48 hours to be processed from Reallusion. The refund will be issued once we have reviewed your request and sent our approval of the refund to our e-commerce vendor. The refund will only be credited to the credit card charged during the original transaction. Our e-commerce vendor will contact you by email to confirm the refund has been completed.
Please be noted:
- Requests must be made within 30 days of your purchase from Reallusion.
- Reallusion does not refund original shipping costs.
- Refund will be issued in the currency in which the product was purchased.
Note: In the case of purchasing the CD on demand service the CD must be returned for a refund.