Crashes a lot recently - Feedback Tracker

Votes
0

Product:
Cartoon Animator 5

Version:
5.33

Status:
Not Reproducible

Issue 11906

Crashes a lot recently

Since I have reset my computer lately and reinstalled CAT5 again I am having a constant crash every time I am in the middle of a project.
Mostly while I am in composer mode and the character is linked to affinity Designer 2.

CPU: Ryzen 5 2600X 6 cores
DDR4: 16G
GPU: Geforce GTX960
SSD: 250

OS: Windows 10

Attachment:

Bug General

Submitted byzoubeir040 2025/03/27 03:18:56

COMMENTS (4)

Feedback Tracker Admin 2025/04/17 01:54:08

Hi zoubeir040,

Thanks for your feedback and sorry for the late reply.

This issue is difficult to repeat. Please provide your "ctProject" file dump file to help us identify the problem. 

Allen
Reallusion

zoubeir040 2025/04/16 14:45:30

I need a fix for the crash issue, please.

I am still waiting for your answer.

Thank you

zoubeir040 2025/04/13 03:04:21

Private Comment

Feedback Tracker Admin 2025/03/28 01:57:16

Thanks for your feedback.

Please provide your ctProject and crash dump file to help us identify the problem. 

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://ftp.reallusion.com/reallusionsupport/CTA5_WER_Crash_Dump.zip

Please describe the issue in a detailed step-by-step operation for us to reproduce. and capture a screen video about this issue, put it on the YouTube, and add the link in your next comment.

You can attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. you can use private comment if you want to keep it private.

Allen
Reallusion