Convert Traditional to PBR fail and crash

Votes
0

Product:
iClone 7

Version:
7.81

Status:
Not Reproducible

Issue 7263

Convert Traditional to PBR fail and crash

When I try to convert Traditional textures to PBR, iClone pauses for a long time and then crashes. Everything I have is up to date and this has been happening since the most recent update. It mostly happens from items I buy from the marketplace that are tagged version 5 or above if that helps.

OS: Windows 10

Attachment:

Capture.JPG

Bug

Submitted byAlolu 2020/09/13 01:00:13

COMMENTS (2)

Alolu 2020/09/25 21:31:26

Ok. I will do that.  Question? Where will I find the crash dump file? Or how do I create one?  -Thanks

Feedback Tracker Admin 2020/10/05 02:29:11

Hi Alolu,

Can you provide project file and crash dump to us?

Molly
Reallusion

Feedback Tracker Admin 2020/09/28 03:02:11

Hi Alolu,

Please download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump.Thanks.
https://drive.google.com/file/d/10LLfXMh94JEFT2CK4hD9ejpsuzwnAq7l/view

Molly
Reallusion

Feedback Tracker Admin 2020/09/21 07:01:35

Thank you for your feedback.

I download prop that are tagged version 5 or above from marketplace,but I can't replicate this bug.Can you provide your prop file and crash dump file to us?Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Your help is highly appreciated.

Molly
Reallusion