Votes
0
Product:
Character Creator 3
Version:
3.3
Status:
Closed
Issue 7070
CC Basics Plugin not initializing
07/27/20
I recently updated all my Reallusion content with the new IC7.8 and the new CC3 updates as well. I started having issues when bringing characters from CC3 into IC7. I would save the characters in IC7 and then it would not load. After a bit of trouble shooting and reinstalling both programs via the Reallusion Hub, then onto a direct download from my account after the 1st few troubleshooting steps didn't work. I ran a virus scan on my PC, and checked that my graphics driver was working. The programs were still giving me issues, though they were working fine before the update.
Now I am receiving a prompt when trying to run CC3 which states " CCBasics. Plugin Initialze Failed " (Please see attached image.) After this prompt I select the OK button and shortly after the program crashes. Please help me as I have a huge workload for clients in which I am using both these programs for. Thank you in advance !!


Update:
07/29/20
I was able to get the CCBasics plugin to work, but in doing so I had to uninstall character creator and literally install CC2, CC3, CC3 Pipeline onto this new update CC3 Plus. Though I was happy one problem was fixed in my troubleshooting, another issue occurred. This time is was with the Iray Plugin not initializing.

I uninstalled the Iray Plugin and reinstalled it, both from the Reallusion Hub, and my account registered software. I still received the same failure prompt. I also tried running both the programs and noticed Iclone7 would open with Iray, but CC3 would give me the error and crash shortly after. It seem the problem is seeming only from CC3 so I would like some insight as to what could be causing this issue. Thanks in Advance.
OS: Windows 10
Attachment:
  • CC3_Error.jpg
  • CC3_Error02.jpg
  •  6
  •  2037
Bug
Submitted byLookingGlassGraphics
1 2
COMMENTS (6)
Feedback Tracker Admin
Hi LookingGlassGraphics,

Thanks for your feedback!
Please go to this default install route and check if the dll inside bin folder are all be builded in 2020/6/25.
( C:\Program Files\Reallusion\Shared Plugins\ICIrayRender\Bin )

Also, please contact our Technical support team, they'll give you help within 48 hrs.
https://www.reallusion.com/CustomerSupport/UserEx/QForm.html
Thanks for your patience.

Calvin
Reallusion.
1 2