Any attempt to copy (CTRL-C) a key on the timeline crashes the iClone

Votes
0

Product:
iClone 7

Version:
7.82

Status:
Released in 7.83

Issue 7339

Any attempt to copy (CTRL-C) a key on the timeline crashes the iClone

Any attempt to copy (by CTRL-C or by context menu) a key on the timeline crashes the iClone.

It happened in all iClone versions since 7.71, on two different computers/hardware, on large and small projects, immediately after project is loaded or far late, on props, effects, also on characters (CC3/CC3+), large or small projects, on Transform or Motion timelines... It was and still is my worst nightmare regarding iClone.

Now finally I've got a project where the crash is happening 10/10 attempts when trying to copy the... very first, default Effect (Contrast) keyframe. Consistent crash, all the time at the same memory address (according to the Windows message box). It happens on any key, but this one is the quickest, simplest and.... most ridiculous one.

I've found on an old report here the "iClone WER Crash Dump.zip" provided by you and installed accordingly, but I was able to get only the iClone logfile, I didn't find the crash dump.

I really hope this would help you to fix this issue.
Many thanks.

OS: Windows 10

Attachment:

7
3093

Bug

Submitted byAmper Sand 2020/10/11 21:04:47

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COMMENTS (7)

Amper Sand 2020/12/02 16:44:13

Hi Molly
The issue seems to be fixed in latest 7.83.4723.1 - I've tried the same project I've used when I reported the issue,  now is working OK. Also played with few others, again - no problem. So, from my point of view, the issue is fixed and you may close the ticket.
Many thanks!
vali

Feedback Tracker Admin 2020/12/03 05:34:48

Hi ampertox,

You're right,we have fix it in 7.83,I'm going to change the status of this issue.Thanks.

Molly
Reallusion

Procrastinator 2020/10/26 12:23:55

Please solve this asap. This is pretty critical to any iclone project. I had over twenty crashes for the past 4 hours.

Leowald 2020/10/16 10:06:13

Hello, 

I get the same problem on any of my projects...! Copy and paste is becoming a fear!
I hope there is a fix soon...!

4u2ges 2020/10/13 02:13:11

I managed to fix my project by using "Remove Scene animation" (not an option for ampertox, or anyone else who is already have scene animated).
I still have a large prop (with 230 sub-props) saved. That prop is causing copy key problem, when added to a new project.

Feedback Tracker Admin 2020/10/21 00:47:57

Hi 4u2ges,

I have got it.Thanks.

Molly
Reallusion

4u2ges 2020/10/20 11:34:52

Hi Molly,

Private check box is not available in this thread because I am not the ticket owner. 
I have already sent the dropbox link to Mollychang147 PM at the forum.
If that is you, check the PM, if not, let me know who to send PM at the forum.

Thanks

Feedback Tracker Admin 2020/10/20 10:47:04

Hi 4u2ges,

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Molly
Reallusion

4u2ges 2020/10/16 23:03:23

Hi Molly, 
I cannot post this project in public. Please see PM (I think Mollychang is you?)
Thanks

Feedback Tracker Admin 2020/10/16 09:37:37

Hi 4u2ges,

Can you provide project to us?

Molly
Reallusion

4u2ges 2020/10/12 21:14:49

I can confirm the bug with at least 1 project. It is crushing 10 out of 10, when I use Ctrl+C, or Ctrl+Mouse drag on any key at the timeline.

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