Accurig avatar not uploading to Actorcore

Votes
8

Product:
ActorCore

Version:
1.0

Status:
Not Reproducible

Issue 8950

Accurig avatar not uploading to Actorcore

I have uploaded my own FBX character to accurig and completed the rigging but when exporting to actorcore it gets to 19% and then doesn’t go any further, accurig appears to be frozen and after about 5 minutes there is no network activity on task manager. First character I uploaded was around 400,000 tries and then I uploaded one at 25,000 tries. Using windows 10. Anyone else having problems uploading to actorcor?

OS: Windows 10

8
1522

Bug AccuRIG

Submitted byhemsleyjon 2022/10/04 19:35:17

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COMMENTS (8)

matthias_689092 2024/03/09 09:54:47

just delete your texture on the uploaded model, it might be to big. than upload again, it should work than!

theovart 2023/10/30 21:58:37

I having the same issue. I get stuck at 10% at "Exporting avatar motion offsets".
The app don't use any network bandwidth.
I a try to wait 30min but nothings else happens. 

Whats should i do to fix the issue ?
Thanks

ivetteli.designer 2023/03/10 16:03:16

Was this ever resolved? I am having the same issue. I've tried many times to upload my character to ActorCore and I get the same error every time. It gets stuck at 10% and then a message pops up saying "Error occurred while uploading character to ActorCore".

tahughes650 2023/02/14 22:28:21

Same Problem. After apparently successful rigging, and animation checking, the upload to Actorcore fails. 
It nevertheless allows me to successfully export the avatar to iClone 8, so in that respect I am happy the process works. 
The character was a publicly available "Mario" character in fbj format, T-pose, which I was only using to test the rigging process.

celikcinar 2023/01/25 18:56:27

Hello! 

I also have the exact same problem in AccuRig v1-1-0. It gets stuck at 19% and after a while, it says "Error occurred while uploading character to ActorCore".
I tried uploading a sample character named Pete from AccuRig itself, which has a 60k triangle count. The same thing happened.
I am using Windows 10. The culprit may be my absolutely terrible internet speed, I'm not sure.

Here are what I have tried so far:
- I tried to upload a different custom character with a higher triangle count but failed.
- I uninstalled the program and reinstalled using a new setup file, didn't work. 
- I gave the program internet access permissions through Windows Firewall, didn't work.
- I started the program with administrator rights, didn't work.
- I tried to upload it again while I was writing this, and now it's stuck at 28% not %19, but still stuck nevertheless. 

Any help would be appreciated. Thanks in advance.

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