Votes
3
Product:
ActorCore
Version:
1.0
Status:
Not Reproducible
Issue 8950
Accurig avatar not uploading to Actorcore
I have uploaded my own FBX character to accurig and completed the rigging but when exporting to actorcore it gets to 19% and then doesn’t go any further, accurig appears to be frozen and after about 5 minutes there is no network activity on task manager. First character I uploaded was around 400,000 tries and then I uploaded one at 25,000 tries. Using windows 10. Anyone else having problems uploading to actorcor?
OS: Windows 10
  •  4
  •  283
Submitted byhemsleyjon
1
COMMENTS (4)
celikcinar
Hello! 

I also have the exact same problem in AccuRig v1-1-0. It gets stuck at 19% and after a while, it says "Error occurred while uploading character to ActorCore".
I tried uploading a sample character named Pete from AccuRig itself, which has a 60k triangle count. The same thing happened.
I am using Windows 10. The culprit may be my absolutely terrible internet speed, I'm not sure.

Here are what I have tried so far:
- I tried to upload a different custom character with a higher triangle count but failed.
- I uninstalled the program and reinstalled using a new setup file, didn't work. 
- I gave the program internet access permissions through Windows Firewall, didn't work.
- I started the program with administrator rights, didn't work.
- I tried to upload it again while I was writing this, and now it's stuck at 28% not %19, but still stuck nevertheless. 

Any help would be appreciated. Thanks in advance.
mmutarum
I have uploaded my own FBX character to accurig and completed the rigging but when exporting to actorcore it gets to 10% I get Error occured while uploading to actorcore. followed this:
To get the DxDiag file:
1. Select the "Start" menu, click "run" or press <Win Key> + <R>.
2. Input "dxdiag" & click "ok".
3. It will check your system for a while, after finish, click "save all information".
4. Save "DxDiag.txt".

But no success am still getting the error message
hemsleyjon
Hi, what data do you need? Thanks
Feedback Tracker Admin
Hello,

Your FBX character and Dxdiag. Thanks a lot.

To get the DxDiag file:
1. Select the "Start" menu, click "run" or press <Win Key> + <R>.
2. Input "dxdiag" & click "ok".
3. It will check your system for a while, after finish, click "save all information".
4. Save "DxDiag.txt".

Soya
Reallusion
Feedback Tracker Admin
Hi hemsleyjon,

Can you send your data to us for testing? Thank you for your help.


Soya
Reallusion
1