Votes
1
Product:
3DXchange 7
Version:
7.4
Status:
Assigned
Issue 5843
3DXChange crashes on FBX import (exported G8M from DAZ Studio 4.10 Pro)
Hello,

I have a modified Genesis 8 Male with clothes and hair in DAZ Studio 4.10 Pro.

I followed the instructions to apply the Genesis8_Male_iCloneFaceKey.duf file to the model to get facial adjustments working.

I exported as FBX (attached are my FBX export settings).

On 3DXChange 7.4 PRO when I open the FBX file, the progress bar starts, but then the entire application simply closes without error messages or warnings. I have done the same thing with a similar model (G8M, clothes, hair, even prop glasses) and everything worked as expected and the model imported into iClone properly. Not sure what the problem is here.

I would like to attach my FBX file I exported, but the site doesn't seem to allow me to attach it. It is about 60MB 7-zipped. Is there a filesize limit?

Any help would be greatly appreciated.

FYI, it might be the file size or the clothes, because I can open the model just fine in 3DXChange if I remove the clothing and hair prior to export to FBX. If I keep the clothes and hair the filesize is greater than 100MB.
OS: Windows 10
Attachment:
  • Export Options.png
  • Morph Export Rules.png
  •  7
  •  2073
Bug
Submitted byclaytonrumley
1 2
COMMENTS (7)
claytonrumley
Hello,

Thank you so much for getting back to me so quickly! You guys are great!

FYI, it took me awhile to figure this out, but in order to get the hair to fit the model in iClone, I had to unparent the hair from my model in Daz3D (which allowed it to retain its shape) and then I exported to FBX choosing "selected" and have only the hair selected.

If I tried to export the hair by itself from a new document, I couldn't change its scale at all in iClone (or 3DXChange), and if I didn't unparent it from the model the entire model came along with the export.

Again, many thanks to you and your team! Consider this issue resolved.
Joanne (RL)
Hi claytonrumley,

Team supposes that this FBX has the high mesh amount, 3DXchange is 32 bit application - it has the memory usage limitation, can not exceed 4G, so failed to load/handle this FBX file.
It is recommended to export the hair and the character separately as the attached image, and import them to 3DX separately.  

PS. Use hair as an accessory.

Thanks,
Joanne
Attachment:
  • Export Hair only.jpg
claytonrumley
Private Comment
Feedback Tracker Admin
Hi claytonrumley,

I'll transfer it to the RD department and fix it as soon as possible, if possible.

Molly
Reallusion
claytonrumley
Private Comment
Feedback Tracker Admin
Hi claytonrumley,

I have got your file, we can reproduce this issue and will check it.
Thanks for your help.

If you must use this FBX immediately,please let us know.

Reallusion
Feedback Tracker Admin
Hi, claytonrumley,

Thank you for your feedback.

The maximum attachable file size of Feedback Tracker is 10MB, we usually suggest user to use download link for files larger than that size as you did.
I have downloaded your fbx, you can remove it from the cloud now if you need yo save the space.

Donnie
Reallusion
1 2