Votes
0
Product:
iClone 7
Version:
7.82
Status:
Closed
Issue 7458
problems installing iclone 7
I have just purchased iclone 7 which so far has taken nearly 14hours of frustrating problems. First I couldnt log on to my member page, but after lots of different attempts I ended up disconnecting all my firewall and security software just to get to the downloadable files on my member page. I finally downloaded the files to install and now it says online verification failed. I have been told to use the reallusion hub to download but my purchase isnt in the list but the only way to download iclone 7 is by using the trial version. I did this but their is nowhere i can see to enter my serial key.

I dont understand why reallusion make it so difficult to buy and install software.

Can someone in authority look into this, I believe it seems to be an ongoing problem for members.
OS: Windows 10
Attachment:
  • IC7 install problem.PNG
  •  2
  •  947
Submitted bywoody173
1
COMMENTS (2)
Feedback Tracker Admin
Hi woody,

For your questions, we are still waiting for your response. Have you encountered any difficulties with the information provided to you by the customer service system? Or has the problem you encountered has been resolved and you no longer need our assistance?

If you have used other methods to solve this problem, you are also welcome to tell us how to solve it.


Sincerely,
Soya
Reallusion Inc.
Feedback Tracker Admin
Hi woody173,

We are terribly sorry.

I have also helped you submit this issue to our online support system. The support team will contact you via email and will help you solve this issue.
Sorry for the inconvenience and hope it can be sorted out soon.


Soya
Reallusion 
1