Votes
0
Product:
3DXchange 7
Version:
7.61
Status:
Closed
Issue 6819
iClone 3DXchange v7.61 PRO
I can't open the software. It only flashes as it was opening but nothing. I uninstalled and reinstalled and nothing. Any idea what is the problem? I really appreciate it. I have DirectX 12 installed, GeForce GTX, Intel CORE i7 Gen and 16 RAM
OS: Windows 10
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Submitted by206gil
1
COMMENTS (1)
Feedback Tracker Admin
Hi 206gil,

Sorry to hear you are experiencing this issue.
This kind of issue usually caused by outdated display driver, incomplete Windows update, or incorrect data remaining in your registry.
I have helped you submit this issue to our online support system. The support team will help you on resolving this issue. They already contact you via email, please remember to check your inbox.
You can also check the “Support Ticket” section on your account page as per following link:
https://kb.reallusion.com/General/50108/How-to-engage-Support-Team
We apologize for the inconvenience and hope it can be resolved soon.

Irving
Reallusion
1