Votes
1
Product:
Cartoon Animator 4
Version:
4.5
Status:
Assigned
Issue 7982
failed to open project
My electicity was gone and after that i tried to open my project it gives me this error
'failed to open project'
My project file size 310 mb

How can i solve this problem pls I spent huge time for this project. Its is very important pls help me
OS: Windows 10
  •  3
  •  2640
Submitted bydreamfn02
1
COMMENTS (3)
dreamfn02
if there any solution pls Let me know
I am waiting
Thanks
Feedback Tracker Admin
Hi Dreamfn,

As far as I know, your project has been confirmed by our RD to be damaged. Our technical support is contacting you, hoping to get your files and save your project.

So this issue will be forwarded to our technical support for processing.



Soya
Reallusion
Feedback Tracker Admin
Hi dreamfn,

I am sorry. Just got your project from our customer service system. We will try. If there is any news, we will let you know.


Sincerely,
Soya
Reallusion
Feedback Tracker Admin
Hi dreamfn,

The power went out and it caused the project failed to load. It is also possible that it caused the broken tracks on your SSD/HD. If that's the case, the project may not be able to be saved. You can send your project to us and see if we can save it.


Sincerely,
Soya
Reallusion
1