Thank you for your feedback. Please login to your member page: https://www.reallusion.com/member/#/en/login;rurl= You will find the download link of your purchased content under "Order" tab. You are welcomed to submit a bug or suggestion of our product in Feedback Tracker, if you need help about other issues, you can submit a customer service ticket from the link below: https://www.reallusion.com/CustomerSupport/user/FAQList.aspx Reallusion