Votes
0
Product:
Cartoon Animator 4
Version:
4.21
Status:
Released in 4.4
Issue 6987
Won't export animated gif
Most issues I have reported resolved by latest update 4.21

However still won't export animated gifs: One character. No scene. A pure test. One basic motion. Complains of insufficient memory.

Also one crash when CTA4 tries to overwrite a custom character with another custom character from the content manager. Imports fine if first character not selected. Crash report attached.
OS: Mac OS 10.15
Attachment:
  •  2
  •  2851
Submitted byDugal
1
COMMENTS (2)
Dugal
1. It is the standard size and the range was very short and auto-selected. I can't see the point of having the function if this cannot work.
2.  You have these custom character files from previous reports. Try and replicate it using a Mac and you will see the issue.
Feedback Tracker Admin
Hi Dugal,

We apologize for the inconvenience and hope it can be sorted out shortly.

1. Export animated gifs issue:
Please reduce the output size or export range to see if the issue still exist.

2. Also one crash when CTA4 tries to overwrite a custom character with another custom character from the content manager:
Please provide your ".ctProject" file to help us identify the problem.

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and add the link in your next comment. you can use private comment if you want to keep it private.

Please capture a screen video about this issue, put it on the YouTube, and add the link in your next comment.

Your help is highly appreciated!

Allen
Reallusion
1