Dear duane.rutkowski,

Sorry to hear you are having installation problem.
This kind of issue usually caused by incomplete Windows update or incorrect data remained in the registry.
I have helped you submit a support ticket to our online support system.
The support team will contact you through email within 48 hours. They will help you resolve this issue.
We apologize for the inconvenience and hope it can be sorted out shortly.

Irving
Reallusion