Virtual Human Heads - Not as shown on your website

Votes
0

Product:
Character Creator 3

Version:
3.21

Status:
Closed

Issue 6631

Virtual Human Heads - Not as shown on your website

Sirs,
I just bought 5 of the Virtual Human Heads.
When I apply the hi-res heads, the results are nothing like what you show on your website (see comparison image attached). They appear as low-res and very low quality.

When I downloaded the content, there was an 'additional file' [zip] for download. I did. When I unzipped the files I see something with '3DXFaceAnimProfile' in the file name. What are these for? And if they are applicable to CC3,where do I put them in the file structure?

By the way, your Technical Support link does not work ... the form fails to load.

OS: Windows 10

Attachment:

Virtual Head comparrison.jpg

Visual Morph

Submitted bymarcneuffer 2020/01/24 20:08:38

COMMENTS (1)

Feedback Tracker Admin 2020/01/29 04:09:28

We have helped you submit this issue to our online support system . 
The support team has already contacted you via email. Please check your email and follow up with them.
You can also check the “Support Ticket” section on your account page as per following link.
https://kb.reallusion.com/General/50108/How-to-engage-Support-Team
Thanks for your support!