Votes
0
Product:
iClone 6
Version:
6.42
Status:
Released in 6.50
Issue 389
Unable to recover project after crash
My project crashed.
I started again iClone.
The program asked me to recover unsaved file. I said yes and chose a new name for the file.
iClone tried to reopen the file but when "conveting" step applied, it crashed again, and again.
I habe tried with the latest saved version of my project, and it crashed also.
I have tried to change directX 11 to 9, but it crashed.
I have tried to restart my computer 3 times, but is still crash.

Does all my work goes to the trashcan ;-((( ?

Any help or idea to recover my project ?

Regards,

Frédéric
OS: Windows 10
Attachment:
  •  3
  •  1728
Bug
Submitted bymagnoliaPower
COMMENTS (3)
Feedback Tracker Admin
Hi Frédéric,

Thank you very much for you attention.

It has been fixed in iClone 6.5 and will be released in a few days.
Feedback Tracker Admin
Hi Frédéric, 

Thank you very much for your attention.

If you are encountering problems related to payment, refund, download, install/uninstall, system/hardware compatibility, performance issues, crashes, or product launch failings to launch with or without an error message, then you can log into your Reallusion Member account to contact our Customer Service team. You will have a service ticket number to track the service response. They usually reply within 2 working days. 

Please click the link below for our Customer Service and they would very much like to help you:
http://www.reallusion.com/CustomerSupport/UserEx/QForm.aspx
pmaina
Ouch! 

First thing I would do is to copy the corrupt data files to a clean known drive  (just in case its your hard drive failing)... Hoping RL support can take it from there.

I learned the hard way to always make my own backups - even when relying on an app's auto-save feature. But even then, data loss is like Karma.
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