Problem with render - Feedback Tracker

Votes
0

Product:
iClone 6

Version:
6.54

Status:
Active

Issue 3780

Problem with render

Hello,
I have a project of about 500 Mo. When the MP4 file is going to be created, render is blocked and Window 10 stops Iclone.
Many scenes of my film work but this file has a problem during rendering. I don't know why.
If you want to examine my file, give me a link or an email address as we have done in the past.
Thank you for your help.
Patrice MANGEARD

OS: Windows 10

2
1251

Bug

Submitted bypatrice.mangeard 2018/02/09 18:25:48

COMMENTS (2)

Feedback Tracker Admin 2018/03/21 08:51:31

Hi patrice.mangeard ,

Can you provide your project and crash dump file to help us identify the problem?

Reallusion

Feedback Tracker Admin 2018/02/13 06:29:24

Thank you for your feedback.

Please provide your project and crash dump file to help us identify the problem.

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://goo.gl/vxFKB5

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3780" in the email title to feedbacktrackeradmin@reallusion.com.

Your help is highly appreciated.

Reallusion