Votes
0
Product:
iClone 7
Version:
7.83
Status:
Closed
Issue 7686
No audio in Iclone 7
Hello, when applying audio to one character no sound is coming out. The audio track is there with waveform. I have checked the audio settings in windows 10, audio on applications (Iclone 7 shows up fine, unmuted), and everything seems ok. I can't find a reason why. I even uninstalled the program and installed it back. I'm kind of desperate.

I'll be extremely happy if anyone can lead me to make it work.

Thanks!!
OS: Windows 10
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Submitted byalioth74
1
COMMENTS (4)
alioth74
Private Comment
Feedback Tracker Admin
Look forward your sitcom.

Molly
Reallusion
alioth74
Hi Molly, 

Yep, I've just checked it with another recording and everything is back to normal. My frustration is gone. I can now go ahead and work on the first sitcom done entirely in 3D.

Thanks 
Antonio
Feedback Tracker Admin
Hi alioth74,

I'm glad to hear it.But you also mentioned "upload audio file" last time,did you hear sound when import audio file to iClone now?

Molly
Reallusion
alioth74
Private Comment
alioth74
Hello and  thanks for the feedback. 
I managed to solved the issue, finally. 
Measures I took were a bit drastic. I reset my computer keeping all my files but getting rid of all my programs. 
I installed back Iclone 7 and make sure the audio settings in windows 10 were properly adjusted. 
In "advance sound options", under "sound settings", I have chosen the Iclone app volume and set it up to the audio hardware, in this case Focusrite Scarlett. It was as "default" but I changed it to the external usb audio mixer from the dropdown list. Weird thing is that audio did sound perfect on any single app being in default but not in Iclone. It may be that the default option does not work properly and it needs to be changed to the specific sound device to work. 
I hope it helps others this "dig in" solution.
Feedback Tracker Admin
Hi,
Please try to check these settings:
1) Double click the sound clip in timeline, check the sounds settings (please see attached image 01)
2) Check the volume settings in Play bar (Please see attached image 02)

If there is still no sound coming out, please upload this project to cloud drive and share link in private comment. Thank you.
Attachment:
  • 02-PlayBar_Volume.png
  • 01-ClipSoundSettings.png
1