Votes
0
Product:
Character Creator 3
Version:
3.44
Status:
Active
Issue 8366
Just downloaded CC trial and it crashes on load
I just downloaded CC trial, and it will not start. Program freezes when I launch it. I am operating on twin nvidia 3080 GPU cards and a Ryzen 9 processor. Excited to give this a try, but need to be able to actually launch the program to do that. Please help.

OS Name Microsoft Windows 10 Pro
Version 10.0.19043 Build 19043
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-B4ME01T
System Manufacturer Puget Systems
System Model X570S AERO G
System Type x64-based PC
System SKU Default string
Processor AMD Ryzen 9 5900X 12-Core Processor, 3701 Mhz, 12 Core(s), 24 Logical Processor(s)
BIOS Version/Date American Megatrends International, LLC. F2, 7/8/2021
SMBIOS Version 3.3
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product X570S AERO G
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.1503"
User Name DESKTOP-B4ME01T\steve
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.9 GB
Available Physical Memory 55.8 GB
Total Virtual Memory 73.4 GB
Available Virtual Memory 60.5 GB
Page File Space 9.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

Name NVIDIA GeForce RTX 3080
PNP Device ID PCI\VEN_10DE&DEV_2206&SUBSYS_146710DE&REV_A1\4&2283F625&0&0019
Adapter Type NVIDIA GeForce RTX 3080, NVIDIA compatible
Adapter Description NVIDIA GeForce RTX 3080
Adapter RAM (1,048,576) bytes
Installed Drivers C:\windows\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_bdd56dff892c74e4\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_bdd56dff892c74e4\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_bdd56dff892c74e4\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_bdd56dff892c74e4\nvldumdx.dll
Driver Version 30.0.15.1109
INF File oem82.inf (Section072 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 3840 x 2160 x 59 hertz
Bits/Pixel 32
Memory Address 0xFB000000-0xFBFFFFFF
Memory Address 0xD0000000-0xDFFFFFFF
Memory Address 0xE0000000-0xE1FFFFFF
IRQ Channel IRQ 4294967250
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPSI.INF_AMD64_BDD56DFF892C74E4\NVLDDMKM.SYS (30.0.15.1109, 40.34 MB (42,299,864 bytes), 1/10/2022 11:40 AM)

Name NVIDIA GeForce RTX 3080
PNP Device ID PCI\VEN_10DE&DEV_2206&SUBSYS_146710DE&REV_A1\4&37AEC4FC&0&001A
Adapter Type NVIDIA GeForce RTX 3080, NVIDIA compatible
Adapter Description NVIDIA GeForce RTX 3080
Adapter RAM (1,048,576) bytes
Installed Drivers C:\windows\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_bdd56dff892c74e4\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_bdd56dff892c74e4\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_bdd56dff892c74e4\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_bdd56dff892c74e4\nvldumdx.dll
Driver Version 30.0.15.1109
INF File oem82.inf (Section072 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xF9000000-0xF9FFFFFF
Memory Address 0xB0000000-0xFEC02FFF
Memory Address 0xC0000000-0xC1FFFFFF
I/O Port 0x0000E000-0x0000E07F
IRQ Channel IRQ 4294967251
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPSI.INF_AMD64_BDD56DFF892C74E4\NVLDDMKM.SYS (30.0.15.1109, 40.34 MB (42,299,864 bytes), 1/10/2022 11:40 AM)
OS: Windows 10
  •  4
  •  169
Bug
Submitted bystevehaiman
1
COMMENTS (4)
stevehaiman
Just did a clean install of my dual 3080 drivers.  See attached screen capture.  I clean installed the 511.65 studio driver. Still freezing after the trial splash screen is closed.
Attachment:
  • Clean Install.jpg
stevehaiman
Just tried starting CC 3 from safe mode.  Starts and then freezes after trial splash screen.
stevehaiman
Just uninstalled everything (all reallusion trial products) and reinstalled.  CC3 still freezes/crashes on startup.  I get the splash screen, it asks me if I want to load a prior project, I answer cancel, and then program shows avatar and freezes.
stevehaiman
Just updated video drivers to latest Nvidia studio version.  Program still freezes on load.
1