I Can't open the download link

Votes
0

Product:
Cloud Animator

Version:
1.01

Status:
Released in

Issue 4026

I Can't open the download link

When you send my video's download link in email, and I click on the link or put it directly into the browser, I get the attached error message. I've tried Chrome and Firefox, and I've also tried downloading the file from the dashboard.

Broken download link: https://cloudanimator.reallusion.com/download/video/8l4k6du1hm

OS: Windows 10

Attachment:

cloudanimatorerror.jpg

Bug

Submitted byseasideholly 2018/08/15 17:23:37

COMMENTS (4)

Feedback Tracker Admin 2018/08/23 03:05:56

Hi seasideholly, 

Support ticket will get back to you.

Reallusion

Cory Chang 2018/08/21 07:34:25

Hi seasideholly, 

We are sorry for your inconvenience.
Would you please give your Cloud Animator account, and the problematic project ID? It will make us more quickly to figure out the problems.
The project ID is the share link as the attachment image.

Thanks again, and looking forward to your reply.
Thank you.

Attachment:

2018-08-21_153113.jpg

seasideholly 2018/08/17 12:17:23

This didn't solve it, it still doesn't work. It's been two days and I still haven't been able to use this software....

Feedback Tracker Admin 2018/08/17 10:06:02

Thank you for your feedback.

It could be caused by a server issue occurred previously, it should have been solved right now. please export your video again, you should then get a workable link.
We apologize for this inconvenience.

Reallusion