Votes
0
Product:
Character Creator 3
Version:
3.21
Status:
Closed
Issue 6626
"Failed to load the file" - houndreds of files are corrupted
Suddenly I'm not able to open about 99% of my files, which is houndreds. Files that have worked fine just half an hour ago, will now stop around 5% and come up with a pop-up saying "Failed to load the file". This is happening to everyone I've tried except for one, and that file was missing all the texture maps.
OS: Windows 10
  •  1
  •  662
Bug
Submitted byattensi
1
COMMENTS (1)
Feedback Tracker Admin
Sorry to hear you are experiencing this issue.
Since this issue is urgent for you, we have helped you submit it to our online technical support system.
The support team will contact you via email within 48 hours.
You can also check the “Support Ticket” section on your account page as per following link:
https://kb.reallusion.com/General/50108/How-to-engage-Support-Team

Thank you for your understanding.

Irving
Reallusion
1