Votes
0
Product:
CrazyTalk Animator 3
Version:
3.2
Status:
Released in 3.21
Issue 3572
Exported wrong frame size
After upgraded to the latest version, CTA3 started exporting wrong frame sizes. eg, if I export a medium shot, CTA3 will give me a close up shot.
And it failed to save project files many times. I uninstalled CTA3 and reinstall it from the previous version, no issue at all. But it automatically upgraded to the latest version over night. This is a serious bug.
OS: Windows 10
  •  6
  •  3977
Submitted bybirdie774
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COMMENTS (6)
Feedback Tracker Admin
This issue has been released in CTA v3.21
Feedback Tracker Admin
Hi birdie774,

Please provide your ".ctProject" file to help us identify the problem.

Your help is highly appreciated.

Reallusion
Feedback Tracker Admin
Hi birdie774,

1. Exported wrong frame size:

I have got your file, we will check this issue.

2. the latest version of CTA3 always lost saved project files:

Please provide your project file and Dxdiag file to help us identify the problem.

To get the DxDiag file:
1. Select the "Start" menu, click "run" or press <win key=""> + <r>.
2. Input "dxdiag" & click "ok".
3. It will check your system for a while, after finish, click "save all information".
4. Save "DxDiag.txt".

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3572" in the email title to feedbacktrackeradmin@reallusion.com.

Your help is highly appreciated.

Reallusion
birdie774
I just recorded this bug. Take a look: 
https://youtu.be/xSt2Yx6HXec

The project frame is full shot. The exported frame is medium full shot. It scaled up and ruined my shot.
I didn't have this issue before. It happened after I upgraded my CTA3 to the latest version. 
If I uninstall CTA3 and reinstall the original version, there's no such a problem. But as long as CTA3 upgraded to the latest version, it occurs. 
It occurs every other time.
One more bug is the latest version of CTA3 always lost saved project files. I had to save as different names a few times to make it saved successfully.

ming

Feedback Tracker Admin
Hi birdie774,

I hope you will be able to provide the information.

Reallusion.
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