Conform function is greyed out on custom clothing

Votes
1

Product:
Character Creator 1

Version:
1.5

Status:
Not Reproducible

Issue 580

Conform function is greyed out on custom clothing

I have attempted to import new custom clothing created in zbrush and imported after skin wrapping in Max. I have completed a video tutorial for the process to help others but I realized after the fact that the imported clothing, while it does function in Character creator, the conform button is greyed out and can't be accessed for the newly created cloth. So I am unable to adjust the cloth to fit large morph changes.
Clothing created before 1.5 and in the beta using the same workflow had no issue.

I have not made the tutorial public until I can resolve this issue but you can view the video here to see if you can notice anything I am missing that is causing this issue ( https://youtu.be/BZgD4lGD3a0 ) I am using 3DS Max 2015 but I have tried the fbx export from it as 2013 with Binary and Ascii also with 2012 fbx export with binary and ascii and while both of them work as well to get the cloth into Character Creator, I cannot seem to get the new cloth to be able to use the conform menu with any of them so either something has changed or I am missing something that I did in the past.

OS: Windows 10

Attachment:

Conform Cloth verified 1.jpg

2
2498

Bug Conform

Submitted byWolfzone Digital 2016/07/17 21:27:17

COMMENTS (2)

Feedback Tracker Admin 2016/07/26 08:08:10

Hi Wolfzone Digital,

Thank you very much for your feedback.

The issue you mentioned could not be able to reproduce in our test environment, for further details, please see screenshot - Conform Cloth verified 1.

In order for us to investigate this problem, could you please provide us the iCloth file and the files exported from 3ds Max to test? If could, please send them to feedbacktrackeradmin@reallusion.com.

If these files are too large to send, please upload them to Dropbox, Google Drive or other Cloud Drive, then provide the authority to allow us downloading the files and send the link of your Cloud Drive to feedbacktrackeradmin@reallusion.com.

Your understanding and patience are greatly appreciated.


Reallusion

Wolfzone Digital 2016/07/22 13:39:14

UPDATE:
I can get the conform function to work if I don't convert the mesh from zbrush into an fbx first through 3d xchange. If I leave it as a native .obj file and import it directly into 3dsmax and then into character creator the conform function will work.
So the bug appears to be if the obj is converted into an fbx from 3dxchange prior to being applied as a skin wrap in max then exported.  So I would focus your attention in that area.