Character Creator 3 doesn't show purchased content

Votes
0

Product:
Character Creator 3

Version:
3.21

Status:
Closed

Issue 6634

Character Creator 3 doesn't show purchased content

I bought several assets in the content store at the end of last year and I installed all the content.
I was able to see the content in Character Creator before, but now it is gone and don't know why.

I tried to reinstall it, but this didn't resolve the issue. For instance, I found he iavatar files of the UN task force bundle here, so the assets should be installed:
C:\Users\Public\Documents\Reallusion\Template\iClone 7 Template\iClone Template\Character

OS: Windows 10

Bug

Submitted byMikay² 2020/01/28 17:13:57

COMMENTS (1)

Feedback Tracker Admin 2020/01/30 08:36:32

Hi Mikay²,

Sorry to hear you are experiencing this issue.
We have helped you submit this issue to our online support system . The support team will contact you via email within 48 hours. You can also check the “Support Ticket” section on your account page as per following link.
https://kb.reallusion.com/General/50108/How-to-engage-Support-Team
We apologize for the inconvenience this may caused and look forward to your issue being resolved.

Irving
Reallusion