Votes
0
Product:
Character Creator 2
Version:
2.12
Status:
Released in 2.3
Issue 3632
Chaaracter Creator 2 crashes on launch
CC_2.12 crashes immediately upon launch.
OS: Windows 10
Attachment:
  • CC_2_crash.png
  •  5
  •  1906
Submitted byjscowcroft
1
COMMENTS (5)
Feedback Tracker Admin
Feedback Tracker Admin
Hi, James,

Please help to find and provide the startup log files for iClone 7 and Character Creator 2 in this location:
%localappdata%\Reallusion\

The startup log files are more useful than the dump files in the crash on launch type of errors.

Also please provide the DxDiag.txt of your system, it will also help to find the cause.

Reallusion
jscowcroft
I have supplied the crash dump files for this as well as iClone 7 crashing the same way. Have not gotten a resolution yet.
AstonALIVE
Hi jscowcroft,

I'm having a similar problem. CC2 crashes after a "Failed to load the file." message. Have you had any luck solving this problem or has Reallusion got back to you?

Best,
Nic
Feedback Tracker Admin
Thank you for your feedback.

Please provide your DxDiag file and the Character Creator dump file to help us identify the problem.

To get the DxDiag file:
1. Select the "Start" menu, click "run" or press <Win Key> + <R>.
2. Input "dxdiag" & click "ok".
3. It will check your system for a while, after finish, click "save all information".
4. Save "DxDiag.txt".

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://drive.google.com/file/d/0B2qzWIH-JBaudGpCcTZIdG5KNjQ/view?usp=sharing

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the file available to us and email the link with "FT3632" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion
1