Please reinstall the latest version to correct the problem.
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Please provide your crash dump file for further checking?
Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
You can use cloud services such as Dropbox or OneDrive to make the files available to us and email the link with "FT3820" in the email title to email@example.com.
Your help is highly appreciated.
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