Votes
0
Product:
Character Creator 3
Version:
3.2
Status:
Closed
Issue 6435
CC3 will not open
After installing CC3_Enu_Resource_Pack2_111819 CC3 will not open.

A window appears that says "Color Depth and resolution are not compatible. Please set color depth to 32 bits and resolution to1024x720."

It did open before installing the CC3_Enu_Resource_Pack2 but not now after installing the resource pack. I tried restarting the computer but it still won't open. :(
OS: Windows 10
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Bug
Submitted bySnarp Farkle
1
COMMENTS (2)
Feedback Tracker Admin
Hi Snarp Farkle,

Thanks for your feedback!
CC3 only launch at resolution W>1024, H>720, Color>32bit.
But as you mentioned, you are using 1024 x 768, so it should worked fine.
Have you use any remote software like VNC viewer before, some of remote AP may change the color settings.
You can check your color settings in Graphic card control panel.
Thanks for your help!

Calvin
Reallusion.
Snarp Farkle
I fixed it!

After reinstalling CC3 three more times and still getting the popup, I decided to go ahead and change my resolution settings to 1024x768, close enough for a trial to see what would happen, and CC3 opened!  It was all huge and ugly looking but... it opened!!!

I then went back to the 1920x1080 resolution, without closing CC3, and it's all good now!  Closed and opened CC3 a few times to see if it stayed fixed and so far it has!  Even did a test render without CC3 quitting which is a big plus!

I still think that there is something buggy with the CC3_Enu_Resource_Pack2_111819 and it should be looked into, CC3 opened fine before I installed it.

Forum Post: https://forum.reallusion.com/427432/OFFICIAL-Character-Creator-32-Issues-Thread?Update=1#bm427466
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