Votes
3
Product:
Cartoon Animator 4
Version:
4.3
Status:
Not Reproducible
Issue 7482
CA4 crashes
The softare crashes a bit too often for my liking. Especially when there is no auto save and therefore all the work is lost.
As a new user I am still finding my feet and trying different things, but nothing especially taxing I would have thought. It is difficult to say how often but more than I would have expected. I don't seem to have problems with any other software that I run on the PC.
I bought a new PC to ensure that it would be able to run CA4 without a problem.
Even if there was an auto save function it would help mitigate the issue.
OS: Windows 10
  •  10
  •  3495
Bug
Submitted byJoeM007
1 2
COMMENTS (10)
JoeM007 
Hi 

I could not do as requested as the app once again today crashed and the app closes. Hence when you go onto task manager there is no option to view CA4   see below...
Attachment:
  • Screenshot 2020-12-task mang.png
Feedback Tracker Admin 
Hi JoeM007,

Please try again

Step1: When the AP crashes, please do not close the crash dialog
Step2: Open the Task Manager
Step3: Click the "Processes" tab
Step4: Right-click on the "CTA AP"
Step5: Click the "Create dump file"

You will get the crash dump, please send it to us.


Allen
Reallusion
Attachment:
  • 20201218.png
JoeM007 
I followed the instructions above.  

After CA4 crashed today, I searched for %APPDATA%\CartoonAnimator\CrashDump
But I could not find this in any of the drives???

Joe
JoeM007 
Please see attached the error message that I received tonight whilst using CA4

I have now set up the app that you sent (after this event) I will forward future error reports in due course

Regards

Joe
Attachment:
  • Screenshot 2020-12-15 183517.png
Feedback Tracker Admin 
Thank you for your feedback.

Please provide your crash dump file to help us identify the problem.

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.

https://drive.google.com/open?id=11o87k_mVUITcWeGaifVwRJFcWTO7zj03


You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and add the link in your next comment. you can use private comment if you want to keep it private.

Your help is highly appreciated.

Allen
Reallusion
1 2