Votes
0
Product:
Cartoon Animator 4
Version:
4.51
Status:
Not Reproducible
Issue 8514
CA4 Crashes when editing an accessory in Photoshop
To replicate the bug:

Step 1: In the backstage for any character, Add any accessory. (eg a flower onto fronthair, not head).
Step 2: Exit back to Stage Mode.
Step 3: Click on the accessory to choose it, then take JUST the accessory into backstage for editing
Step 4: Export the accessory image to PSD for photoshop.
Step 3: Edit the image in any way.
Step 4: Save the edited image & return to CA4 to see the auto-updated accessory.
... And this is when CA4 crashes, leaving photoshop still open.

See crash message which appears in a pop-up window.

Note: This crash occurs in Both my Windows 10 Laptop, and my big Win 8.1 Tower PC.
OS: Windows 10
Attachment:
  • CA4 Error Message.jpg
  •  1
  •  548
BugPipeline (PSD, SWF)
Submitted byTarampa Studios May 21, 2022
1
COMMENTS (1)
Feedback Tracker Admin Jun 14, 2022 
Thank you for your feedback.

We apologize for the inconvenience and hope it can be sorted out shortly.

Please provide your ".ctProject" file to help us identify the problem.

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and add the link in your next comment. you can use private comment if you want to keep it private.

Please capture a screen video about this issue, put it on the YouTube, and add the link in your next comment.

Your help is highly appreciated.

Allen
Reallusion
1