Hi, VLyritzis, Thank you for your feedback. CrazyTalk 8 uses Content Downloader to install contents, please see this FAQ to know the details: https://kb.reallusion.com/General/50022/There-are-2-content-installer-links-in-my-Order-Universal-Installer-OR-WindowsMac-Installer-which-one-should-I-select Please login your Reallusion member page, goto "Order" tab, find the Business Avatars Vol.1 in your order history, click the "Detail", you will then see the download link for the RLD file of this content pack. Best regards, Donnie Reallusion