Votes
0
Product:
3DXchange 7
Version:
7.4
Status:
Released in 7.5
Issue 5924
3DXchange crashes when sending Genesis 8 female characters from iClone
Steps to reproduce the issue:
1. In DAZ Studio apply the Genesis8_Female_iCloneFaceKey.duf on a plain, unmodified Genesis 8 female
2. Export the character as 2012 fbx as described in the 3DXchange 7 manual
3. Import the character in 3DXchange as described in the 3DXchange manual for DAZ Genesis 8 characters (automatic material assignment)
4. Export iAvatar from 3DXchange
5. Open the iAvatar in iClone
6. Send character from iClone to 3DXchange or, alternatively, save the character as iAvatar in iClone and open in 3DXchange. Both ways will result in the same behaviour.

Actual Results:
3DXchange will Import the iAvatar almost completely. You can even see the scene and the tree on the left. Sometimes even the import progress bar will finish completely. But afterwards, the 3DXchange window will disappear completely.

Expected Results:
The character can be edited in 3DXchange after Import.
OS: Windows 10
Attachment:
  • 3DXchange_crash.jpg
  •  10
  •  2695
Submitted byfvzeppelin
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COMMENTS (10)
Feedback Tracker Admin
Hi fvzeppelin,

I can reproduce it.Can you tell me how the Genesis 8 Female.iAvatar is saved?I import your FBX file to 3DXchange,and export iAvatar.Then import the iAvatar to iClone,and send it to 3DXchange,it didn't crash.

Molly
Reallusion
fvzeppelin
Private Comment
Feedback Tracker Admin
Hi fvzeppelin,

I can send your iAvatat form iClone to 3DXchange!Can you tell me your version of iClone and 3DXchange(Help menu > About)?

Molly
Reallusion
Attachment:
  • 20190429_090535.gif
fvzeppelin
Private Comment
Feedback Tracker Admin
Hi fvzeppelin,

We can't reproduce this issue.Please provide FBX file to help us identify the problem.Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Your help is highly appreciated.

Molly
Reallusion
1 2