Votes
1
Product:
Character Creator 4
Version:
4.42
Status:
Active
Issue 11364
1, Reallusion Hub installing is failed or canceled. 2,Smart Content is Failed to connect to the local database
HI, Iam Akhil
after the purchase of CC4 the i have faced an error while installing it through "Reallusion Hub" (installing is failed or canceled), please check the screen shot error 1 .

Then i manage to install the CC4 by using the traditional way finding .exe file in RL download , But after installing the product, i couldn't find the content. ( Please check the screenshot : Error 2 ) . It shows Smart content manager is Failed to connect to the local database.

I have done a Network Diagnostic in Reallusion Hub and seen some " General site 1 and 2 is failed. ( screenshot : Error 3 )

Please look into this and hoping to get me a solution as soon as possible.

Regards,
Akhil Narayanan
OS: Windows 11
Attachment:
  • error 3 .jpg
  • error 2 .jpg
  • error 1.png
  •  0
  •  72
Submitted bynikhvkn
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