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|  | In-time customer service: our support staff will receive your online questions and response to you within 24 to 48 hours during working days. |
| | Upon submitting the question, you will be emailed a confirmation email with tracking id, and later a notice we have answered to your question. Emails from us may be blocked as 'spam', so please do check your inbox or return here to check your question history if you do not get the initial confirmation email. |
| | If you do not receive an emailed response within 48 hours, please use the Support History page to check for a response. |
| | Whenever possible, please zip file attachments with the screen capture of the error message, Direct X information (txt file) or any file related to the questions. |
| | If you have any questions related to your purchased product delivery status on Reallusion online store, please visit Element 5 Customer Care Center to get the most updated information. |
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Please note: Reallusion Support staff specialize in solving program related issues, such as installation, product defects, and malfunction. If you have any "product usage" questions, such as "How do I make…", please refer to the following resource.
Product Usage Resource:
-Forum: You can meet many product users and share your usage experience in our Forum.
-Program Online Help: You can find the step by step operation in Online Help: CrazyTalk6 online help, iClone4 PRO online help
-Training Resource Center: You can find video tutorials here: CrazyTalk6 training center, iClone4 training center
-Product FAQ: You can take a look at the frequently asked questions for your issue: CrazyTalk6 FAQ, iClone4 FAQ
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