ERROR When downloading CC3 Stage and Effect and CC3 Props Pack from Smart Gallery

Votes
0

Product:
Character Creator 3

Version:
3.32

Status:
Closed

Issue 7708

ERROR When downloading CC3 Stage and Effect and CC3 Props Pack from Smart Gallery

Just tried installing both assets but got Error. Other free assets were successfully installed.

OS: Windows 10

Attachment:

error.png

2
1267

Bug Contents General Pipeline (Export/Import)Conform Material Editor Visual

Submitted bydesignisdivine 2021/03/18 07:15:44

COMMENTS (2)

Feedback Tracker Admin 2021/03/26 01:55:13

Hi designisdivine

Is now the problem solved?
If issue still exists, please let us know.

Thank you
Tina

Feedback Tracker Admin 2021/03/19 07:52:11

Hi designisdivine

Thanks for your feedback.

Due to our environment can't reproduce issue, please check each of these:
1. Error message pop up each time when you try to download the pack or only one time?
2. Please go to Smart Gallery, click Menu button (on the top right of panel), click Sync Local Content, check if these two packs will be syncing as "install" or not.
3. If packs are still uninstalled, go to Content Manager, Stage category, prop folder, try to apply any prop content.
4. There's may be two result after applying, arouse downloading pack in Smart Gallery, or just simply apply the content.

If all step you've tried and the problem still exists, please let us know.

Thank you
Tina