Hello, since I updated Character Creator 4 and Iclone 8 to the latest versions, I experience an error which didn´t happen with the previous versions. Mostly when I load a a new project, a character or a prop into the scene the programs just shut down without an error message. And when I restart...More
With the lastest update that was released last week, I encountered a bug that makes CC4 crash. For some reason, the latest release reset the UI and content manager for me, so I had to resync my assets again. It kept on crashing when I tried to do that until I figured out what was making it...More
the update to 4.12 has reset the reference location for all the skin gen tools to (C:\Users\public\Documents) I use the Windows 10 function to assign the documents folder to a separate D drive Which uses (D:\Documents ) as it's reference CC4 was able to find all files located on the (D;...More
Dear Ladies and Gentlemen Since updating IC8 to 8.5 and CC4 to 4.5, both programs crash when loading hair from my content These hair pieces, which I converted from fiber mesh hair from DAZ Studio, among other things, were no problem loading in the previous versions....More
Dear Sir/Madam: It seems that I don't have the right to use headshot morph slider 1000 content yet, could you please check this out? headshot morph slider 1000 content comes with my purchase of headshot 2. I already downloaded the content, but when I use it, it gives me the watermark and...More
Hello, (I was told by Rampa in Support to contact you) I’ve been working with support to correct the problem (for the last week ticket #246031) that occurred right after and I mean I was working on a project that I’ve been working on for the last two months and reallusion hub notified me that...More
I purchased the full smart hair pack yesterday, and I still cannot access it in the smart gallery. I'm logged with the same account, the 3 smart hairs pack appear in browser, but nowhere in the cc4 gallery: not in purchased items, not in new purchased, not in hair folder, not in recent downloads...More
Hello, The hotfix provided for texture path bug in content manager ( https://drive.google.com/file/d/1ycijcRRYAU71CxFyxebezV1bCyFBruFH/view?usp=share_link ) does not work for me. I have not anything special on my computer (PC / Win10 x64), the computer is on a AD domain and I am admin on...More
I've just purchased the Hair Builder asset for use in CC4, I've tried logging in/out of both the website and the Reallusion Hub but the content is still not showing in the CC4 content manager (which I've refreshed many times)...More
I got the new Lucia model from the Content Store with the promotional $200 purchase discount. I tried to load the CC4 Lucia 2 avatar, which looks to have an alternate look. All the textures but the head texture loads and I get a message saying the head texture can't be found. I've attached...More
